89vd Privacy Policy — How We Handle Your Personal Data

1. Introduction and Scope

This Privacy Policy describes how 89vd ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player") who visit, register on, or use the 89vd online betting and casino platform located at https://89vd.io ("the Platform").

This policy applies to all users of the Platform regardless of the device used to access it — desktop, mobile browser, or mobile-optimised web application. It applies equally to registered account holders and to unregistered visitors who browse the Platform without creating an account.

By accessing the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately. This Privacy Policy should be read alongside the 89vd Terms & Conditions and Responsible Gaming policy, both of which form part of the overall framework governing your relationship with 89vd.

2. Data Controller Information

89vd is the data controller responsible for the personal information collected through the Platform. As data controller, 89vd determines the purposes and means of processing your personal data. If you have any questions about how your data is handled, or if you wish to exercise any of the rights described in Section 11 of this policy, please contact the 89vd data team using the details provided in Section 15.

All support and data-related communications should be directed to the official support email address. That address is displayed in plain text in Section 15. Please do not send sensitive personal data — including copies of identification documents — via unencrypted email without first confirming secure submission arrangements with the support team.

3. Personal Data We Collect

The following table summarises the categories of personal data 89vd collects, together with specific examples within each category:

89vd does not intentionally collect special category data (such as racial or ethnic origin, religious beliefs, or health information) unless you voluntarily disclose such information in a support communication. Where such data is received incidentally, it is not processed for any purpose and is deleted promptly.

4. How We Collect Your Data

89vd collects personal data through the following means:

4.1 Information You Provide Directly

When you register an account, complete the KYC verification process, make a deposit or withdrawal, contact support, or respond to a survey or promotion, you directly provide 89vd with personal data. The accuracy and completeness of this data is your responsibility; providing false information is a breach of the 89vd Terms & Conditions and may result in account closure.

4.2 Automatic Collection

When you access the Platform, 89vd's servers automatically record technical information including your IP address, the browser and device you are using, the pages you visit, the duration of your session, and any errors encountered. This data is collected through server logs, analytics tools, and session tracking technologies. It is used primarily for platform stability, fraud detection, and security monitoring.

4.3 Payment Processors

When you make a deposit or initiate a withdrawal, the relevant Mobile Financial Service provider (bKash, Nagad, Rocket, or Upay) or bank transmits limited transaction confirmation data to 89vd. This typically includes the transaction reference number, the amount, the sender's registered number (partially masked), and the timestamp. 89vd does not receive or store your full MFS PIN or banking credentials — these remain with the payment provider.

4.4 Identity Verification Partners

Where 89vd engages third-party KYC service providers to assist with identity verification, those providers may return a verification result (pass / fail / refer) along with the data points used to reach that result. The underlying document data you submitted is handled according to the KYC provider's own security standards, which 89vd reviews and approves before engaging any such partner.

4.5 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi, and Microgaming may receive a pseudonymised player identifier and session token to deliver and settle games on the Platform. These providers do not receive your full name, contact details, or financial data unless strictly required for dispute resolution under a specific game provider's terms.

5. Legal Basis for Processing

89vd processes personal data on the following legal bases:

• Contractual necessity: Processing is required to perform the contract between you and 89vd — i.e., to operate your account, process transactions, settle bets, and deliver the services you have registered to use.
• Legal obligation: 89vd is required to collect and retain certain identity and financial data to fulfil anti-money laundering (AML) obligations, fraud prevention duties, and responsible gaming requirements.
• Legitimate interests: 89vd processes technical and behavioural data to maintain the security and performance of the Platform, to detect and prevent fraud and abuse, and to improve the player experience — provided that such interests do not override your fundamental privacy rights.
• Consent: Where 89vd relies on your consent — for example, to send you promotional emails or SMS messages — that consent is obtained at the point of registration or via your account settings. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. How We Use Your Data

89vd uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your account, authenticating your identity at login, processing deposits and withdrawals, and updating account details when requested.
• KYC and fraud prevention: Verifying your identity and age to comply with responsible gaming obligations, detecting and preventing fraudulent transactions, duplicate accounts, and money laundering activity.
• Game delivery and bet settlement: Passing the minimum necessary session data to game providers so that games load correctly and bets are settled accurately.
• Customer support: Accessing account and communications data to respond to your queries, resolve disputes, and process complaints efficiently.
• Responsible gaming: Analysing account activity to identify patterns that may indicate problem gambling behaviour and, where appropriate, taking proactive action to protect player welfare in line with the 89vd Responsible Gaming policy.
• Platform security and stability: Monitoring for technical anomalies, suspicious login activity, bot behaviour, and system errors using technical and behavioural data.
• Legal and regulatory compliance: Retaining records as required under applicable laws governing financial transactions and online service operations.
• Marketing (consent-based only): Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. See Section 12 for full details.

7. Data Sharing and Disclosure

89vd does not sell or rent personal data to any third party. Data is shared externally only in the following controlled circumstances:

7.1 Service Providers and Partners

89vd engages trusted third-party service providers who process data on our behalf and under our instruction. These include KYC and identity verification providers, payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), game technology providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), fraud detection services, cloud hosting infrastructure providers, and customer support platform operators. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they deliver to 89vd.

7.2 Legal Disclosure

89vd may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where required to do so by applicable law, court order, or in response to a lawful request. 89vd will notify you of such a disclosure where legally permitted to do so.

7.3 Business Transfers

In the event that 89vd undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and your continued use of the Platform following the transfer will constitute acceptance of the new data controller's privacy terms.

7.4 Aggregated and Anonymised Data

89vd may share aggregated, anonymised statistical data (for example, total platform registrations from Dhaka, average session length, or game category popularity) with business partners or for publication in industry reports. This data does not identify any individual player and is not considered personal data.

8. Cookies and Tracking Technologies

89vd uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device when you visit a website. They allow the Platform to remember your session, preferences, and certain technical settings across visits.

The following categories of cookies are used on the 89vd Platform:

• Essential cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in during your visit. Essential cookies cannot be disabled without preventing core Platform functionality.
• Analytical cookies: Used to measure how players interact with the Platform — which pages are visited most, how long sessions last, and where players encounter difficulties. This data is used solely to improve the Platform and is processed in aggregated form.
• Functional cookies: Used to remember your language preference, display settings, and responsible gaming tool configuration between sessions.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and session hijacking. These cookies support the overall integrity of account security on the Platform.

89vd does not use third-party advertising cookies or behavioural retargeting cookies. You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies will impair your ability to use core Platform features including account login.

9. Data Retention

89vd retains personal data for the periods set out below. Once a retention period expires, data is securely deleted or irreversibly anonymised:

• Account and transaction data: Retained for a minimum of 5 years from the date of the last account activity. This period reflects financial record-keeping obligations applicable to online payment processing.
• KYC documentation: Retained for a minimum of 5 years from the date of submission or from account closure, whichever is later.
• Bet and game records: Retained for a minimum of 3 years from the date the bet was settled or the game session ended.
• Support communications: Retained for 2 years from the date of the last message in the communication thread, unless the communication relates to a dispute or formal complaint, in which case the 5-year retention period applies.
• Marketing consent records: Retained for the duration of the consent plus 2 years thereafter to evidence compliance with opt-in obligations.
• Technical logs (server and security logs): Retained for up to 12 months in detailed form, then aggregated and retained for a further 24 months in anonymised statistical form.

Where you request account closure without any breach of the Terms, 89vd will cease active use of your data immediately. The data will be archived and retained only for the minimum periods described above, after which it will be permanently deleted.

10. Data Security Measures

89vd applies a layered approach to data security. The following technical and organisational measures are in place to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• TLS/SSL encryption: All data transmitted between your device and the 89vd Platform is encrypted in transit using TLS 1.2 or higher (256-bit encryption). The padlock icon visible in your browser confirms this protection is active during your session.
• Password hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hash function — meaning that even in the unlikely event of a data breach, stored password hashes cannot be reversed to recover your original password.
• Access controls: Access to databases containing personal data is restricted to authorised 89vd personnel and contracted service providers on a strict need-to-know basis. Multi-factor authentication is required for all internal administrative access.
• Encrypted data storage: Financial transaction records and KYC documentation are stored in encrypted database environments. Encryption keys are managed separately from the encrypted data itself.
• Intrusion detection and monitoring: The Platform infrastructure is monitored continuously for anomalous activity, including unauthorised access attempts, unusual data export volumes, and suspicious login patterns.
• Incident response: In the event of a data security incident that may affect your personal data, 89vd will notify affected players without undue delay, providing details of the nature of the incident, the data affected, the steps taken to contain it, and the recommended actions you can take to protect yourself.

While 89vd takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You also have a role to play — keeping your login credentials confidential and logging out of your account after each session materially reduces the risk of unauthorised access.

11. Your Privacy Rights

As a registered player on the 89vd Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 89vd support team using the details in Section 15. 89vd will respond to all verifiable data requests within a reasonable timeframe, and in any event within 30 calendar days of receiving a valid request:

• Right of access: You may request a copy of the personal data 89vd holds about you. We will provide this in a structured, readable format at no charge.
• Right to rectification: If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. For identity data, you may be required to submit supporting documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. Note that erasure requests may be declined where 89vd has a legal obligation to retain the data (see Section 9).
• Right to restriction: You may request that 89vd temporarily restrict processing of your data — for example, while a rectification request is being resolved or a complaint is under review.
• Right to data portability: You may request that your account and transaction data be provided to you in a structured, commonly used, machine-readable format so that it can be transferred to another service provider where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal date.
• Right to object: You may object to processing carried out on the basis of legitimate interests where you believe your individual rights and freedoms outweigh those interests. 89vd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

12. Marketing Communications

89vd sends promotional and marketing communications only to players who have provided explicit opt-in consent. Marketing communications may include information about new games, bonus offers, seasonal promotions (such as those tied to Eid, Pohela Boishakh, IPL, BPL, or Victory Day), and platform updates that may be of interest to you.

You can opt in to or out of marketing communications at any time through your account settings or by contacting support. Opting out of marketing does not affect the delivery of transactional messages such as deposit confirmations, withdrawal receipts, login security alerts, and account verification notifications. These transactional messages are a necessary part of delivering the 89vd service and cannot be disabled while your account remains active.

89vd does not engage in unsolicited cold outreach to individuals who have not registered on the Platform. If you receive a communication claiming to be from 89vd without having registered and consented to marketing, please treat it with caution and report it to [email protected] so that we can investigate.

13. Children and Minors

The 89vd Platform is strictly intended for adults aged 21 and above. 89vd does not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21, you must not use the Platform, register an account, or provide any personal information to 89vd.

If 89vd becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately closed, all associated data will be deleted as promptly as legally permissible, and any funds held in the account will be returned to the originating payment method. If you are the parent or guardian of a minor and believe that your child has registered on the 89vd Platform without your knowledge, please contact support immediately at [email protected].

89vd strongly encourages parents and guardians to use parental control and web filtering tools to prevent minors from accessing online gambling platforms. A range of free and paid parental control solutions are available for all major devices and operating systems used in Bangladesh.

14. Changes to This Policy

89vd reserves the right to update this Privacy Policy at any time to reflect changes in the Platform's data practices, in applicable laws, or in the services we provide. When a material change is made, we will notify registered players via a prominent notice on the Platform and, where we hold a valid email address for you, via email. The date of the most recent update is always displayed at the top of this page.

Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you should cease using the Platform and contact support to arrange account closure. 89vd will retain data following account closure in accordance with the retention periods set out in Section 9.

Previous versions of this Privacy Policy are available on request by contacting the 89vd support team.

15. Contact and Data Requests

For all privacy-related enquiries, data access requests, rectification requests, erasure requests, marketing opt-out requests, and general questions about this Privacy Policy, please contact the 89vd support team. Our support team is available 24 hours a day, 7 days a week via the live chat function on the Platform.

For written data requests — particularly those involving access to or deletion of personal data — please contact us by email. Provide your full registered name, the email address or mobile number associated with your account, and a clear description of the request. The 89vd support email address is displayed below in plain text:

Data and Privacy Enquiries: [email protected]

89vd does not accept privacy or data requests submitted via social media, third-party messaging applications, or any channel other than live chat and the email address above. Requests submitted through unofficial channels cannot be verified and will not be processed.

This Privacy Policy was last updated on 1 January 2026 and is effective from that date. 89vd — Bangladesh's trusted online betting and casino platform. 21+ only. Please gamble responsibly.